Track Your Complaints and Claims
TIP OF THE WEEK
Complaints, claims, and, ultimately, litigation are unavoidable. Failing to track claims and understand how decisions in one project or case may affect another project or case may spell disaster. It is critical to a manufacturer’s survival to manage claims efficiently and proactively. Have solid answers for each of these questions: How are product complaints handled? How are complaints tracked? What happens when complaints turn into demands for money? What happens when demands turn into lawsuits?
Having a watchdog, such as an attorney, knowledgeable about the window and door industry, is helpful to effectively track and manage claims.