Observe, then Achieve
Carefully observe your behavior and customer responses. This is where the art and mastery of conquering objections begins. Repetition is the mother of learning and consistency in your responses creates reliable outcomes with your customers. As you try new responses, you will discover which are the most effective for various situations. Your observational abilities will create the skills you need to consistently handle many challenging situations.
This week’s tip comes from Rick Davis, president of Building Leaders, Inc. and author of the book, Strategic Sales in the Building Industry. Based in Chicago since 1998, Building Leaders Inc. specializes in sales and sales management education in the building materials industry. For more information, visit www.buildingleaders.com or call 773-769-4409.