When it comes to collecting money from customers, my company...

Christina Lewellen
June 20, 2007

Relationships of any kind fascinate me, but lately I’m stuck on the whole vendor-buyer thing. First, I raised a big ruckus by asking your opinion about the Masonite and Home Depot “break up”. Now I’ve just run across a story about an Atlanta-area homebuilder filing for bankruptcy, owing among many debts $1.3 million to pro dealer Stock Building Supply. Yikes. And I was worried about the $10 I owe John Swanson for lunch.

People have called me a pot-stirrer more than once in my life, so let me ask you this: how much do you let your customers get away with when it comes to paying their bills on time? Do you take a “tough love” approach, or do you let a few favorites rack up some hefty tabs? Email me with your relationship story.

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Contact Christina Lewellen, senior editor, at clewellen@glass.org.