When it comes to collecting money from customers, my company...

Christina Lewellen
June 20, 2007
THE TALK...

Relationships of any kind fascinate me, but lately I’m stuck on the whole vendor-buyer thing. First, I raised a big ruckus by asking your opinion about the Masonite and Home Depot “break up”. Now I’ve just run across a story about an Atlanta-area homebuilder filing for bankruptcy, owing among many debts $1.3 million to pro dealer Stock Building Supply. Yikes. And I was worried about the $10 I owe John Swanson for lunch.

People have called me a pot-stirrer more than once in my life, so let me ask you this: how much do you let your customers get away with when it comes to paying their bills on time? Do you take a “tough love” approach, or do you let a few favorites rack up some hefty tabs? Email me with your relationship story.

For poll results and industry feedback about this topic, click to the next page, and read Page 2 of “The Talk...”

Contact Christina Lewellen, senior editor, at clewellen@glass.org.

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