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  • The economic outlook, along with the outlook for window and door sales, isn't too bright. We've all seen the news. While I'm not kidding myself, I found some hope and encouragement, however, in the number of window and door manufacturers I saw walking the floor of GlassBuild America this week. So, when do you think we'll see growth in the window and door market? First half... more »
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    Window & Door is now working on its 2009 Buying Guide, the industry’s most complete directory and reference book. Don’t forget to make sure your company’s information is included and up-to-date. The print edition of our Buying Guide is used throughout the year by dealers, distributors and manufacturers to find suppliers of products, components, equipment and services. If you... more »
  • The toughest phone call or e-mail is the first one. Stop procrastinating. There is only one way to begin a new relationship with a customer and that is by talking to them. Confucius said that a thousand-mile journey begins with a single step. Pick up the phone, type that e-mail and make contact! This week’s tip comes from Rick Davis, president of Building Leaders, Inc. and author of the... more »
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    Las Vegas—Despite challenging market conditions, window and door makers are coming to GlassBuild America, which finishes up today. Many attendees are here to find out what they need to do to get ready for new, more stringent Energy Star requirements, but many suppliers also note particularly strong interest in new products. Given the troubling economic news, there was definitely... more »
  • Las Vegas—Over 400 exhibitors have set up shop as GlassBuild America opens its doors for a three-day run at the Las Vegas Convention Center here. Glass and IG component suppliers, hardware producers, vinyl extruders and equipment manufacturers supplying the window and door industry will be showcasing a variety of products on the floor. To view a slide show offering a first look at what... more »
  • Pace “In-sources” for Regional Growth
    To communicate its "buy locally" message, Page stripped its headquarters building down to the concrete and hired local artists to paint a mural across the entire front of the Victor, N.Y., building. To be completed this fall, the building will depict Pace's commitment to local suppliers and growing the regional economy. Pace Window & Door Corp. takes its responsibility as... more »
  • AWS Gives High-end Projects Concierge Service
    AWS projects typically entail some of the largest mansions in the state, with some of the most comprehensive window and door packages. The company's concierge service does not end once the windows are installed. Below, Mike Walter repairs a window. Architectural Window Solutions has been in business for 105 years – a longevity that Ab Taylor IV, vice president of sales with the... more »
  • Bolyard Lumber Changes with the Times
    The Bolyard Lumber team has embraced change with out-of-the-box thinking, evolving to better serve its long-time customers. The company transformed its hardware store into a specialty showroom to better compete against big box retailers. It’s tough to remain nimble as a company. When you’ve spent years making decent margins on what you’re good at, you sometimes wake up... more »
  • Penguin Windows Installs to the Letter
    For Penguin Windows, the installation is the culmination of the entire window replacement project. To handle the company's volume, the installation teams strive for consistency from job to job. Penguin Windows has made a machine out of window installations. Pumping out as many as 500 jobs per month, the Mukilteo, Wash., replacement window company knows that consistency is the ticket to... more »
  • Professional Builders Supply Walks the Walk on Customer Service from Top to Bottom
    Van Isley and Kevin Kusilek display the Professional Builders Supply customer commitment in their showroom, along with letters and accolades from satisfied customers. Whether in windows or doors or pretty much any product purchase, most consumers have felt the frustration of getting lost in the labyrinthine customer “service” department of a company, unable to get their... more »