Latest Articles in THE TALK...

  • The entire team at NGA\WDDA headquarters has been gearing up for GlassBuild America and Window & Door Dealer Days literally all year. And, in actuality, this event has been many years in the making. The Dream Showroom, Express Learning topics, the Keynote breakfast—they’ve all been ideas that have been incubating for quite some time now. So you can only imagine what the... more »
  • There are a lot of misnomers flying around about our emerging millennial workforce. I’ve heard and read words like lazy, entitled, short on attention span, and even antisocial. Cam Marston, who will deliver the NGA\WDDA Keynote address at GlassBuild America next week, wrote of the more positive side of these up-and-comers in his recent Talk post. “The Millennial generation offers... more »
  • Millennials and Generation X are changing the workplace and the way companies do business. Employers and managers need to understand the attitudes and expectations of these generations so they can best work with each. Millennials, born between 1980 and 2000, are children of the Baby Boomers, and generally, just like their parents, are not content to do things “the way they’ve always... more »
  • Good communication with your installers is important, but good communication between you, the installer, and your customer is even more so. That’s Not What I Meant, my latest column, discusses a costly communication lesson I learned the hard way. It wasn’t the first time, and it probably won’t be the last but ultimately, the experience reduced errors. During my installing days,... more »
  • Getting plenty of visitors to your site, but not many conversions? Here are three simple steps that will turn your website into a conversion machine. #1: Include Prominent Calls to Action A good website presents solutions for visitors and provides a way to take action on those solutions. This is called a “call to action.” Display a prominent CTA at the top right hand corner of each... more »
  • Next month, the Window & Door Dealers Alliance will launch Window & Door Dealer Days at GlassBuild America: The Glass, Window & Door Expo. The event not only addresses dealer-related business topics through education, but offers much more. For one, attendees will experience some of the newest window and door products first hand in the 4,400 square foot Dream Showroom pavilion. We... more »
  • Each year, Window & Door magazine recognizes window and door retailers and distributors for excellence in the areas of marketing, customer service, showrooms and community service. Designed to recognize dealers and/or distributors of windows and doors, the goal is not only to recognize leadership and excellence overall or in a particular aspect of the business, but also to share compelling... more »
  • There are many different steps involved in paving the road to a sale—providing superior products and services, marketing them as such, listening to the customer, identifying specific needs, and so on. But it’s of paramount importance to cultivate trust. Customers want to know that they can trust that the product will perform as promised, that the business will be around and thriving... more »
  • As the housing market expands, window dealers and manufacturers are seeing a continued desire for energy-efficient products from their customers. In fact, a recent report from the National Association of Home Builders states that a whopping 84 percent of millennials, who are now entering the housing market, are willing to pay 2 to 3 percent more for an energy-efficient home, as long as they... more »
  • Fenestration is the backbone of many businesses that are supplemented by other, usually exterior-related, products. In networking with many dealers in the Window and Door Dealers Alliance at GlassBuild America each fall, a common question that comes up is, what else do you sell. This is a natural question for many reasons. Dealers may be in search of more product variety because they already have... more »