November 1, 2008
New 502-08 and 511-08 documents are good step toward the fair use of product tests in a forensic investigation
For most companies the evaluation and processing of claims is one of those areas which can stand improvement; sometimes a lot of improvement. I assure you it is not uncommon to be good at window and door design, manufacture, sales and service; but be bad at handling claims.
Even those that are fairly adept at handling those projects that have problems have been subjected to potential liability...