Latest Articles in COLUMN

  • In January, it’s customary to focus on football and the Super Bowl, as well as the business outlook for the coming year. From the perspective of early December as this is written, both of these are likely to feature a clash between the very large and the very powerful. In football, the Las Vegas line at this point favors the Giants and the Titans. In the economic outlook, we have big... more »
  • In case you came to work today with nothing better to do, let’s chat about ripping off your customers. Not that I’m implying any of my dear readers would do such a thing, but let’s say your evil twin decided to put his toe to the edge of the slippery slope and flirt with some unethical, immoral and perhaps even illegal business practices. The question is this: Even if you put... more »
  • If you have an ache in your belly, who do you go see—a family practitioner, a general practitioner or perhaps someone who specializes in gastroenterology or internal medicine. Medicine today has become so specialized that it is often difficult to know just who to call for help. And it is not uncommon for the recommendations of one specialist to conflict with the recommendations of another... more »
  • One of the most exciting changes we’ve made to Window & Door in recent years is the launch of our Dealers of the Year issue. We’re now in our fourth year—and it’s a pleasure to recognize nine more companies involved in the sales, marketing and installation of windows and doors to builders, contractors and homeowners. As I’ve noted in the past, the nine companies... more »
  • Mulled windows are the darling of designers—“the introduction of light and the feeling of space”—you know what I mean. A proliferation of mulls done poorly, however, can represent an “Achilles’ heel” that can cause an otherwise vigorous company to falter. We have struggled with mulls through joinery and sealant concerns, education in the trades regarding... more »
  • There. I did it. I’ve been meaning to do it for a year or more but I finally got around to clicking my way through a series of reservations and itineraries. I’d like to think that my inspiration is more goodwill than sheer curiosity, but regardless of the motive—I’m going to tour New Orleans. I want to know how business is going and how the rebuilding effort is progressing... more »
  • Over the years, I’ve heard many people say, “We offer the complete package…,” talking about their companies’ products and services. No matter what they’re offering, whether they were a manufacturer, distributor or dealer, that could have been true, and could still be true, depending on the market or customers they serve. Still for many window and door... more »
  • On March 19, David Yancey of Homewood, CA, filed a lawsuit in San Francisco Superior Court alleging that he was misled with respect to the performance and insulating qualities of the gas-filled Andersen windows purchased for installation in his home. He challenges representations as to both initial gas fill and gas retention and claims that NFRC ratings of his windows were inaccurate and... more »
  •   I may have a new favorite pastime. It’s window shopping—but not the girlie kind where one would drool over an obscenely expensive pair of shoes or purse from the wrong side of a piece of security glass. I’m talking about shopping for actual fill-a-hole-in-your-house windows. And my dealer of choice for this obsession, which is likely to last as long as a New Year... more »
  • Settling into a relaxing evening at home with my family recently, I heard the unmistakable sound of breaking glass from another room. I rushed to the den to find the oldest of my three children (also known as my husband), standing next to a window, with a sheepish grin on his face. He had tossed a ball, it hit my favorite cast-iron candlesticks sitting on the sill, and you can finish the rest... more »