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May 1, 2013
The grey tabby was perched in the rough opening as I returned to the room carrying the new window. Unaware of a house cat I asked it, “Do you live here?” His only reply was a blank stare. He had no collar ID, and I couldn’t reach the homeowner to ask if the cat was a resident or just a visitor. This dilemma quickly turned into a vision of a panicked homeowner quizzing me,...
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February 7, 2013
As an industry, we recognize the value of a proper installation. As manufacturers and dealers, we are reminded of this when we are called to address a field problem–and we’ve all had our share. Callbacks take time and valuable resources. Sometimes, an improper installation can even reflect badly on a brand.
Manufacturers go to great lengths to define and promote proper installation...
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January 1, 2013
Successful projects result from careful communication between the salesperson, client and installer. This communication is necessary because, initially, all three have different perspectives. Of course, there is a common goal: a quality product, properly installed, in a reasonable timeframe, at a fair price for all. To reach that goal, all perspectives should be considered, including the...
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