Latest Articles in October/November 2013

  •   Going the Extra Mile EXCELLENCE IN CUSTOMER SERVICE   Accurate Windows Inc. Melbourne, Fla. Most small business owners have big goals for growth and expansion, with versions of their businesses running through their heads that look much different than they do today. This isn’t the case for the owners of Accurate Windows, Inc., based in Melbourne, Fla.... more »
  •      A Showroom that Sells EXCELLENCE IN RETAIL STRATEGY   Agoura Sash & Door Westlake Village, Calif.      Agoura Sash & Door owners and brothers Dan and Don Smith began a showroom-centric company to serve Southern California consumers, builders, contractors and architects. In many respects, Agoura Sash & Door... more »
  •   Getting the Word Out EXCELLENCE IN MARKETING   Somerville Aluminum Branchburg, N.J. Several years back, Somerville Aluminum stood at a crossroads. It had 60 years’ worth of brand equity in its name, but its name reflected its business model of decades prior. The third-generation, New Jersey-based business had expanded far beyond its aluminum storm window roots and... more »
  •       Outside the Box EXCELLENCE IN INNOVATIVE THINKING   Window Factory Larkspur, Calif. Three years ago when Window Factory owner Leon Blum died suddenly, his two daughters—Jaclyn Blum Guelfi and Rachel Blum—had some big decisions to make. Barely into their early 30s, the sisters found themselves the heirs to a struggling company... more »