Latest Articles in Operations

  • Job site efficiency results in faster, higher quality―and ultimately more profitable―installations. However, achieving high levels of efficiency is by no means automatic. It takes a dedicated effort to assess and develop productive work habits. Perfect efficiency is unattainable, but continuous improvement offers great returns. Workflow is a key component to job site efficiency. Specifically,... more »
  • It seems as though cloud-based computing is picking up steam in the manufacturing sector. "The best manufacturers I’ve visited this year all share a common attribute," writes Louis Columbus, a Forbes contributor in a recent column. "They are obsessed with making themselves as easy as possible to work with from a supply chain, distribution and services standpoint.... more »
  • The housing market continues to recover, but not at the rate many of us would like to see. Economists attribute sluggish growth levels to rising material costs and a lack of skilled labor, among other reasons. Builders around the country are pointing to such problems, particularly in some of the hotter new home markets. It's been a long time, however, since I heard such complaints in the window... more »
  • More window and door companies continue to embrace social media, but mobile technologies might take longer to establish themselves among manufacturers, distributors and dealers than some expected. These findings are the result of a series of questions included as part of Window & Door's 2013 Industry Pulse study, asking about the electronic tools and media companies use to... more »
  • Successful projects result from careful communication between the salesperson, client and installer. This communication is necessary because, initially, all three have different perspectives. Of course, there is a common goal: a quality product, properly installed, in a reasonable timeframe, at a fair price for all. To reach that goal, all perspectives should be considered, including the... more »
  • Just last month, Harvard’s Joint Center for Housing Studies released a promising outlook for the home remodeling industry, predicting it would continue to improve through the end of the year and into the first half of 2013.  If that prediction holds true, the next few months might be a good time to evaluate your current hiring strategies to ensure your firm is prepared for what will... more »
  • Universal Windows Direct connects with people "face-to-face"
        Getting the Word Out EXCELLENCE IN MARKETING   Universal Windows Direct Oakwood Village, Ohio Get the Universal Windows Direct team in front of some people and they will sell some windows and doors. A simple concept, perhaps, but one that has served founders William Barr and Mike Strmac for more than 10 years as they’ve grown their company year-over-year at... more »
  • Stan Greer Millwork put community ahead of company in time of need
        Giving Back EXCELLENCE IN COMMUNITY SERVICE   Stan Greer Millwork Hereford, Ariz.   In the summer of 2011 in Sierra Vista, Ariz., and the surrounding southern Arizona communities, it took a village to fight a fire. And it also took a long-standing window and door distributor business to support that village. Stan Greer Millwork, a second-... more »
  • A.W. Hastings carves out its role with innovative services
        Overall Excellence LEADERSHIP IN THE PROFESSIONAL MARKET   A.W. Hastings & Co.  Enfield, Conn.   Throughout the window and door industry, there are a handful of companies that have truly defined their categories. In the case of this year’ Overall Excellence, Leadership Serving Professionals winner, A.W. Hastings & Co. is recognized... more »
  • Newman Replacement Windows makes service “king” to stand apart
        Going the Extra Mile EXCELLENCE IN CUSTOMER SERVICE   Newman Replacement Windows Carlsbad, Calif. Being British gives Duncan Newman and his wife, Natalie, an interesting take on the American Dream. The couple views the 1950s as the heyday of customer service and aims for that wholesome feel of Americana in every aspect of their Southern California window... more »