Latest Articles in Operations

  • Successful projects result from careful communication between the salesperson, client and installer. This communication is necessary because, initially, all three have different perspectives. Of course, there is a common goal: a quality product, properly installed, in a reasonable timeframe, at a fair price for all. To reach that goal, all perspectives should be considered, including the... more »
  • Just last month, Harvard’s Joint Center for Housing Studies released a promising outlook for the home remodeling industry, predicting it would continue to improve through the end of the year and into the first half of 2013.  If that prediction holds true, the next few months might be a good time to evaluate your current hiring strategies to ensure your firm is prepared for what will... more »
  • Universal Windows Direct connects with people "face-to-face"
        Getting the Word Out EXCELLENCE IN MARKETING   Universal Windows Direct Oakwood Village, Ohio Get the Universal Windows Direct team in front of some people and they will sell some windows and doors. A simple concept, perhaps, but one that has served founders William Barr and Mike Strmac for more than 10 years as they’ve grown their company year-over-year at... more »
  • Stan Greer Millwork put community ahead of company in time of need
        Giving Back EXCELLENCE IN COMMUNITY SERVICE   Stan Greer Millwork Hereford, Ariz.   In the summer of 2011 in Sierra Vista, Ariz., and the surrounding southern Arizona communities, it took a village to fight a fire. And it also took a long-standing window and door distributor business to support that village. Stan Greer Millwork, a second-... more »
  • A.W. Hastings carves out its role with innovative services
        Overall Excellence LEADERSHIP IN THE PROFESSIONAL MARKET   A.W. Hastings & Co.  Enfield, Conn.   Throughout the window and door industry, there are a handful of companies that have truly defined their categories. In the case of this year’ Overall Excellence, Leadership Serving Professionals winner, A.W. Hastings & Co. is recognized... more »
  • Newman Replacement Windows makes service “king” to stand apart
        Going the Extra Mile EXCELLENCE IN CUSTOMER SERVICE   Newman Replacement Windows Carlsbad, Calif. Being British gives Duncan Newman and his wife, Natalie, an interesting take on the American Dream. The couple views the 1950s as the heyday of customer service and aims for that wholesome feel of Americana in every aspect of their Southern California window... more »
  • Colorado dealer redefines its strategy in the face of diversity
        A Showroom that Sells EXCELLENCE IN RETAIL   SolarGlass Window & Door Boulder, Colo.   When Gwenael Hagan bought SolarGlass Window & Door nearly six years ago, the Boulder, Colo.-based dealer was facing the bankruptcy of the aluminum-clad manufacturer that made up 70 percent of its sales and the start of a deep and prolonged economic... more »
  • Investing in its people, Power Home Remodeling Group has its eye on the nationwide prize
        Overall Excellence LEADERSHIP IN THE HOMEOWNER MARKET   Power Home Remodeling Group Chester, Pa. Three years ago, Window & Door magazine recognized Power Windows & Siding with a Dealers of the Year award in the category of Leadership Serving Homeowners. At the time, the quickly-growing company had undergone a transformation of sorts, evaluating ways to get... more »
  • At the International Builders' Show in Orlando last February, I found myself querying numerous manufacturers on their biggest challenge. It was unanimously improper installations. This is not news, but verification of an age-old problem that continues to occur. It’s not out of control, but when a complaint arises, improper installations are usually the culprit. Why is this? If steps are... more »
  • Window and door companies at all levels are harnessing social networking tools
    Love it or hate it, believe in it or not, social media sites have changed the way we communicate, maintain relationships and conduct business. What might have once been viewed as a passing fad or an interest only among the younger generations is now solidly a part of the collective lifestyle of users of all ages and backgrounds, leaving company leaders to figure out how to harness the power of... more »