Latest Articles in Operations

  • A.W. Hastings carves out its role with innovative services
        Overall Excellence LEADERSHIP IN THE PROFESSIONAL MARKET   A.W. Hastings & Co.  Enfield, Conn.   Throughout the window and door industry, there are a handful of companies that have truly defined their categories. In the case of this year’ Overall Excellence, Leadership Serving Professionals winner, A.W. Hastings & Co. is recognized... more »
  • Newman Replacement Windows makes service “king” to stand apart
        Going the Extra Mile EXCELLENCE IN CUSTOMER SERVICE   Newman Replacement Windows Carlsbad, Calif. Being British gives Duncan Newman and his wife, Natalie, an interesting take on the American Dream. The couple views the 1950s as the heyday of customer service and aims for that wholesome feel of Americana in every aspect of their Southern California window... more »
  • Colorado dealer redefines its strategy in the face of diversity
        A Showroom that Sells EXCELLENCE IN RETAIL   SolarGlass Window & Door Boulder, Colo.   When Gwenael Hagan bought SolarGlass Window & Door nearly six years ago, the Boulder, Colo.-based dealer was facing the bankruptcy of the aluminum-clad manufacturer that made up 70 percent of its sales and the start of a deep and prolonged economic... more »
  • Investing in its people, Power Home Remodeling Group has its eye on the nationwide prize
        Overall Excellence LEADERSHIP IN THE HOMEOWNER MARKET   Power Home Remodeling Group Chester, Pa. Three years ago, Window & Door magazine recognized Power Windows & Siding with a Dealers of the Year award in the category of Leadership Serving Homeowners. At the time, the quickly-growing company had undergone a transformation of sorts, evaluating ways to get... more »
  • At the International Builders' Show in Orlando last February, I found myself querying numerous manufacturers on their biggest challenge. It was unanimously improper installations. This is not news, but verification of an age-old problem that continues to occur. It’s not out of control, but when a complaint arises, improper installations are usually the culprit. Why is this? If steps are... more »
  • Window and door companies at all levels are harnessing social networking tools
    Love it or hate it, believe in it or not, social media sites have changed the way we communicate, maintain relationships and conduct business. What might have once been viewed as a passing fad or an interest only among the younger generations is now solidly a part of the collective lifestyle of users of all ages and backgrounds, leaving company leaders to figure out how to harness the power of... more »
  • More manufacturers and pre-hangers are turning to 3PLs to get product to the jobsite
    The word “outsourcing” strikes an emotional cord whenever it is mentioned. There is typically quite a bit of debate in the media about the pros and cons of outsourcing, which usually carries the connotation of American jobs being shipped overseas. That process is, in fact, more accurately referred to as “off shoring.”     More window and door... more »
  • Asymmetric triple-pane construction and advanced gas filling techniques provide new alternatives to improve performance numbers
    Conventional wisdom says R-5 windows are too costly to manufacture. This assumption is largely based on experience employing older technologies for fabricating high-performing triple IG units. Several recent developments challenge the assumption that R-5 cannot be reached affordably. One is the addition of 4th surface low-E glass coatings in dual lite units. Another is the introduction of... more »
  • Last week, I received press releases from Milgard and Windsor, each announcing the availability of building information modeling (BIM) files for certain window and door lines offered by the manufacturers.  These weren't the first of such announcements I've received by any means, but the fact that I recieved two in one week made me wonder about the role of BIM in the... more »
  • According to the National Weather Service, conditions in the atmosphere and the ocean will make for a fairly normal 2012 hurricane season, meaning it will likely be a less active season than we’ve experienced in recent years. That’s welcome news for everyone, especially homeowners in coastal towns who struggled with destruction caused by Hurricane Irene last summer. However, the... more »