Latest Articles in Operations

  • Universal Windows Direct connects with people "face-to-face"
        Getting the Word Out EXCELLENCE IN MARKETING   Universal Windows Direct Oakwood Village, Ohio Get the Universal Windows Direct team in front of some people and they will sell some windows and doors. A simple concept, perhaps, but one that has served founders William Barr and Mike Strmac for more than 10 years as they’ve grown their company year-over-year at... more »
  • Stan Greer Millwork put community ahead of company in time of need
        Giving Back EXCELLENCE IN COMMUNITY SERVICE   Stan Greer Millwork Hereford, Ariz.   In the summer of 2011 in Sierra Vista, Ariz., and the surrounding southern Arizona communities, it took a village to fight a fire. And it also took a long-standing window and door distributor business to support that village. Stan Greer Millwork, a second-... more »
  • A.W. Hastings carves out its role with innovative services
        Overall Excellence LEADERSHIP IN THE PROFESSIONAL MARKET   A.W. Hastings & Co.  Enfield, Conn.   Throughout the window and door industry, there are a handful of companies that have truly defined their categories. In the case of this year’ Overall Excellence, Leadership Serving Professionals winner, A.W. Hastings & Co. is recognized... more »
  • Newman Replacement Windows makes service “king” to stand apart
        Going the Extra Mile EXCELLENCE IN CUSTOMER SERVICE   Newman Replacement Windows Carlsbad, Calif. Being British gives Duncan Newman and his wife, Natalie, an interesting take on the American Dream. The couple views the 1950s as the heyday of customer service and aims for that wholesome feel of Americana in every aspect of their Southern California window... more »
  • Colorado dealer redefines its strategy in the face of diversity
        A Showroom that Sells EXCELLENCE IN RETAIL   SolarGlass Window & Door Boulder, Colo.   When Gwenael Hagan bought SolarGlass Window & Door nearly six years ago, the Boulder, Colo.-based dealer was facing the bankruptcy of the aluminum-clad manufacturer that made up 70 percent of its sales and the start of a deep and prolonged economic... more »
  • Investing in its people, Power Home Remodeling Group has its eye on the nationwide prize
        Overall Excellence LEADERSHIP IN THE HOMEOWNER MARKET   Power Home Remodeling Group Chester, Pa. Three years ago, Window & Door magazine recognized Power Windows & Siding with a Dealers of the Year award in the category of Leadership Serving Homeowners. At the time, the quickly-growing company had undergone a transformation of sorts, evaluating ways to get... more »
  • At the International Builders' Show in Orlando last February, I found myself querying numerous manufacturers on their biggest challenge. It was unanimously improper installations. This is not news, but verification of an age-old problem that continues to occur. It’s not out of control, but when a complaint arises, improper installations are usually the culprit. Why is this? If steps are... more »
  • Window and door companies at all levels are harnessing social networking tools
    Love it or hate it, believe in it or not, social media sites have changed the way we communicate, maintain relationships and conduct business. What might have once been viewed as a passing fad or an interest only among the younger generations is now solidly a part of the collective lifestyle of users of all ages and backgrounds, leaving company leaders to figure out how to harness the power of... more »
  • More manufacturers and pre-hangers are turning to 3PLs to get product to the jobsite
    The word “outsourcing” strikes an emotional cord whenever it is mentioned. There is typically quite a bit of debate in the media about the pros and cons of outsourcing, which usually carries the connotation of American jobs being shipped overseas. That process is, in fact, more accurately referred to as “off shoring.”     More window and door... more »
  • Asymmetric triple-pane construction and advanced gas filling techniques provide new alternatives to improve performance numbers
    Conventional wisdom says R-5 windows are too costly to manufacture. This assumption is largely based on experience employing older technologies for fabricating high-performing triple IG units. Several recent developments challenge the assumption that R-5 cannot be reached affordably. One is the addition of 4th surface low-E glass coatings in dual lite units. Another is the introduction of... more »