Latest Articles in Operations

  • This article accompanies our main equipment market overview in the June/July issue.   Last year, GED Integrated Systems introduced the Automated Tri-Lite Assembly System, an automated line for producing triple-glazed units at a competitive cost. Featuring unique capabilities such as “touchless” handling of the center lite of the triple-lite IG, the line has received positive... more »
  • In recent weeks, I’ve been chatting with a few people in the industry about operations challenges they’ve tackled in the last year or so. Sure—money is tight all around. But some companies are carving out the budgetary space to explore efficiencies and add capabilities. From sales and marketing to scheduling to installation and service, window and door companies are still... more »
  • With Earth Day coming, I thought I would turn my attention to green. In surfing the internet on the subject, I came across a a small business report on American Express's Open Forum that suggests that consumers are opting for green products less due to the weak economy, but companies continue to move in a greener direction.  The reason companies are embracing green, it suggests, is that... more »
  •   Welcome to Window & Door's ongoing coverage of the 2012 Fensterbau/Frontale trade fair. This page provides a look at some of the window and door components and equipment  showcased at the international event, held in Nuremberg, Germany at the end of march. Click here to read our overview report of the event.   Attention Fensterbau Exhibitors: If you’d... more »
  • Survey looks at adoption rates for new electronic tools and media
    Websites are the norm; social media has many fans; and mobile technologies are gaining traction among manufacturers, distributors and dealers of windows and doors. These findings come from a series of questions included as part of Window & Door's 2013 Industry Pulse study, asking about the electronic tools and media companies use to conduct business and/or communicate with customers and... more »
  • A three-step system for water management in scenarios where the window is replaced but the wall cladding is not
    Replacement windows and doors represent a sizable majority of the fenestration products installed into buildings in recent years, particularly with the drop in new construction starts and incentives provided for the energy efficient replacement units. While there has been significant effort in codes and standards to improve installation practices in new construction installations, relatively... more »
  •   Window & Door is pleased to announce its 2011 Dealers of the Year. Honored for Overall Excellence this year are Walker Windows from California and Southwest Exteriors from Texas. The magazine has also recognized five Focused Excellence category winners—window and door retailers and distributors that stand out in the areas of marketing, installation, customer service,... more »
  • Perfection Glass Puts Customer Service into Employees’ Hands
      Going the Extra Mile EXCELLENCE IN CUSTOMER SERVICE Perfection Glass  Kennewick, Wash. Shawn Linhoff has learned that if you give employees the ability to make decisions with the full support of the leadership team, the employee will win, the customer will win and, ultimately, the company will win. As the head of Perfection Glass, a Kennewick, Wash., company... more »
  • Window-Fix focuses on solutions in its unique business model
      Out of the Box EXCELLENCE IN INNOVATIVE THINKING Window-Fix  Brooklyn, N.Y. The team at Window-Fix doesn’t have a strong preference about whether they sell replacement windows or not. This might seem somewhat problematic given that it’s one of the New York City metropolitan region’s most prominent window retailers. But with a vast range of... more »
  • Short-term customer satisfaction plus long-term planning equals sustainability
      Overall Excellence LEADERSHIP IN THE HOMEOWNER MARKET Southwest Exteriors  San Antonio, Texas   Scott Barr has no intention of retiring anytime soon. And yet, almost every element of the day-to-day operations at Southwest Exteriors, a San Antonio, Texas-based Renewal by Andersen dealer, contributes to a long-term vision of sustainability for the growing company.... more »