Latest Articles in Operations

  • Potential opportunity, but the industry and individual companies need to be aware of movement
    Should window dealers become home performance companies? While the home performance industry is still in its infancy, indications in the marketplace and in regulatory arena point to sharp growth in this field in the near future, according to many window and door industry professionals. “The green movement is the next frontier. If you’re not a business owner willing to change, you... more »
  • Manufacturers and dealers gearing up to take advantage of rapid developments in tablets and mobile technologies
    About a week after Apple introduced the iPad in 2010, Geoff Roise at Lindsay Windows in Minnesota bought one for one of the company’s production supervisors to try out. “It’s impact immediately became apparent,” he states. “I would send him an email with a question and I would get an instant response.”     Line leaders at Lindsay Windows now... more »
  • Suppliers see some improvement, but agree that manufacturers are cautious
    Window and door manufacturers have not been buying a lot of new equipment lately. Suppliers aren’t predicting any dramatic upturn soon, but they do predict some movement as window and door sales begin to increase slowly. “We believe the market has been getting stable,” says Sanjay Parikh, general manager for Joseph Machine Co. “There is still definitely more supply than... more »
  • With Apple introducing its second generation iPad to much fanfare a few weeks ago, it's hard to remember that it's been just over a year since the device was first launched. In some ways, it's the toy we all want to have, but it's also proving to be a very efficient, effective business tool.  And, personally, I think it's caught on in the window and door industry faster than any technology... more »
  • Family business makes all decisions with the customer in mind
    Going the Extra Mile Excellence in Customer Service American Windows & Doors Woodland, Wash.        The entire Driver family has dedicated itself to taking customer service to a new level and leaving a lasting impression with American Windows & Doors' customers. The leadership at American Windows & Doors figures that the key to... more »
  • Dealer sought out a plug-and-play retrofit window that would reduce installation inconsistencies
    Plumb, Level & Square Excellence in Installation  Custom Remodelers Inc. Lino Lakes, Minn. Custom Remodelers saw inconsistencies with the products it was installing, and made attempts to work with manufacturers to find solutions to the problems. Craig Carpenter, founder and president of Custom Remodelers Inc., contends that the replacement windows that make up most of... more »
  • Window & Door Honors Excellence in the Middle
    Window & Door is pleased to announce its 2010 Dealers of the Year. Honored for Overall Excellence this year are Florida's FAS Window & Door and California's General Millwork Supply. The magazine has also recognized six Focused Excellence category winners—window and door retailers and distributors that stand out in the areas of marketing, installation, customer service,... more »
  • Dealer touts the labels that highlight its skills, experience
    Getting the Word Out Excellence in Marketing Energy Secure Solutions Brownsburg, Ind.       Steve Butner of Energy Secure Solutions doesn't believe in paid advertising. He's built his company based on his reputation and certifications, letting word-of-mouth marketing drive growth. For a company being recognized for excellence in marketing, Energy Secure Solutions... more »
  • The market changed, and FAS changed with it
    LEADERSHIP IN THE HOMEOWNER MARKET   FAS Windows & Doors Winter Park, Fla. At first glance, one might wonder if someone forgot to inform the leadership at FAS Windows & Doors that there is, indeed, an economic downturn happening. Based in Winter Park, Fla., the company operates showrooms in the Orlando and Tampa markets, and just stretched this summer up to... more »
  • At Home Again, the Experience Comes First
    A Showroom that Sells Excellence in Retail Home Again by Hancock Lumber South Portland, Maine     Hancock Lumber stepped out of its 160-year-old comfort zone to create a showroom experience focused on the smallest detail. When Hancock Lumber decided to open a consumer-oriented showroom for the first time in its long history, there was no subtle dipping of the toe in... more »