Latest Articles in Operations

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    Window & Door Honors Excellence in the Middle
    Window & Door, the leading magazine serving the window and door industry, has announced its 2009 Dealers of the Year award winners. This year’s program honored two companies as the top Overall Excellence winners. In addition, it recognized six Focused Excellence category winners—window and door retailers and distributors that stand out in the areas of marketing, installation... more »
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    ERP system alone is not enough to ensure "customer delight"
    Going the Extra Mile Excellence in Customer Service Feldco Factory Direct Des Plaines, Ill.    With additional locations, Feldco has invested in a customized ERP system to help manage the details, but the management team knows that true customer satisfaction comes from employees dedicated to promoting "customer delight." Feldco has figured out that the best... more »
  • More than 100 years old, Marling continues to look for growth opportunities
    Overall Excellance LEADERSHIP SERVING PROFESSIONALS  Marling Lumber Co. Janesville, Wis. Business cycles don’t make the Marling Lumber leadership nervous. Now run by the fourth and fifth generation of the Marling family, the company has survived recessions and booms, expansions and even devastating fires. So while most of its competitors are struggling to keep the doors open,... more »
  • "The Home Improvement Couple" run their company on strong community, business principles
    Getting the Word Out Excellence in Marketing New York Sash Whitesboro, N.Y. Jill and Scot Hayes have branded themselves the "Home Improvement Couple," not only earning recognition for themselves in their community, but also creating a sense of trust in their company among homeowners. Jill and Scot Hayes get a lot more recognition than most window and door dealers. They... more »
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    Sticking to core values took discipline and a total company overhaul
    LEADERSHIP SERVING HOMEOWNERS   Power Windows & Siding Brookhaven, Pa. Like many companies, Power Windows & Siding started out small. Adam and Jeff Kaliner, cousins, started the company fresh out of the college scene, doing all of the marketing, estimating and sales calls out of a two-bedroom apartment. For 15 years, the company grew about 20 percent per year and continued... more »
  • After 80 years in business, specialty dealer transitions to a new supplier
    Out-of-the Box Excellence in Innovative Thinking WindowPro Cleveland, Ohio The fifth generation of family leadership, Jake Zahnow, president of WindowPro, recently guided the company through a transition to a new window supplier. When you run an 80-year-old company, you think in terms of decades rather than years, says Jake Zahnow, president of WindowPro. That long... more »
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    Big investments are few, but companies are adapting to stringent performance criteria in the market, and thinking about even stronger requirements on the horizon
    Following a period of little investment in new plants and production lines, window and door manufacturers are beginning to look again. Some see signs that sales are creeping up, but the primary driver is the need to upgrade window and door lines to meet new, more stringent performance criteria, including the new 30/30 minimums set for new tax credits, revised Energy Star criteria set to go in... more »
  • Move to JIT manufacturing can shift costs elsewhere without an integrated strategy
    Today, many window and door manufacturers find themselves in survival mode. To combat a decrease in demand, some are frantically trying to increase their sales, while others are searching for ways to augment profitability. The most successful companies are not looking to boost sales alone, they are also investing in proven cost cutting methods. Reducing overhead is an obvious path toward... more »
  • Businesses play a key role in protecting employees' health and safety as well as limiting the negative impact to the economy and society. Planning for pandemic influenza is critical. To assist employers, the Department of Health and Human Services and the Centers for Disease Control and Prevention have developed a checklist of steps to take to prepare. It identifies important, specific activities... more »
  • Many window and door companies, including retailers, distributors, and manufacturers, were among thousands of companies that the Occupational Safety & Health Administration recently contacted with letters suggesting that they need to do a better job.  The OSHA Web site provides information and many links to employers to help them comply with safety regulations.  Of particular... more »