Latest Articles in Close-Ups

  • Facing a weakening market, the Miami-based manufacturer implemented changes to expand
    Rising from the devastation of Hurricane Andrew in 1992, CGI Windows & Doors Inc. got its start by focusing on products that could meet the stringent impact-resistant building codes that emerged in the storm’s aftermath. Faced with a devastating economic environment 15 years later, the company has stayed true to its core, but reinvented itself in many ways too.     CGI... more »
  • Tru Tech sees big potential in listening to customers
    Tru Tech Doors got its start as a local door shop in Ontario, “doing the things others wouldn’t do.” A little more than 10 years later, the company has its sights on becoming ”the new name in doors” across North America. John Careri, president, attributes much of the company’s success to listening to the voice of the customer. When the company got its start, he... more »
  • Mathews Brothers bringing on new product lines and tackling new markets
    Not many window and door plants still have people putty-glazing single lites of glass into wood sash. But not many window and door companies are more than 150 years old, like Mathews Brothers Co. in Belfast, Maine. Proud of its long history, the company is also focused on the future, preparing now to bring one of the newest technologies in vinyl windows to market. The long history of... more »
  • Family business makes all decisions with the customer in mind
    Going the Extra Mile Excellence in Customer Service American Windows & Doors Woodland, Wash.        The entire Driver family has dedicated itself to taking customer service to a new level and leaving a lasting impression with American Windows & Doors' customers. The leadership at American Windows & Doors figures that the key to... more »
  • Dealer sought out a plug-and-play retrofit window that would reduce installation inconsistencies
    Plumb, Level & Square Excellence in Installation  Custom Remodelers Inc. Lino Lakes, Minn. Custom Remodelers saw inconsistencies with the products it was installing, and made attempts to work with manufacturers to find solutions to the problems. Craig Carpenter, founder and president of Custom Remodelers Inc., contends that the replacement windows that make up most of... more »
  • Window & Door Honors Excellence in the Middle
    Window & Door is pleased to announce its 2010 Dealers of the Year. Honored for Overall Excellence this year are Florida's FAS Window & Door and California's General Millwork Supply. The magazine has also recognized six Focused Excellence category winners—window and door retailers and distributors that stand out in the areas of marketing, installation, customer service,... more »
  • Dealer touts the labels that highlight its skills, experience
    Getting the Word Out Excellence in Marketing Energy Secure Solutions Brownsburg, Ind.       Steve Butner of Energy Secure Solutions doesn't believe in paid advertising. He's built his company based on his reputation and certifications, letting word-of-mouth marketing drive growth. For a company being recognized for excellence in marketing, Energy Secure Solutions... more »
  • The market changed, and FAS changed with it
    LEADERSHIP IN THE HOMEOWNER MARKET   FAS Windows & Doors Winter Park, Fla. At first glance, one might wonder if someone forgot to inform the leadership at FAS Windows & Doors that there is, indeed, an economic downturn happening. Based in Winter Park, Fla., the company operates showrooms in the Orlando and Tampa markets, and just stretched this summer up to... more »
  • At Home Again, the Experience Comes First
    A Showroom that Sells Excellence in Retail Home Again by Hancock Lumber South Portland, Maine     Hancock Lumber stepped out of its 160-year-old comfort zone to create a showroom experience focused on the smallest detail. When Hancock Lumber decided to open a consumer-oriented showroom for the first time in its long history, there was no subtle dipping of the toe in... more »
  • Tennessee dealer looks for ways to do good for others without worrying about impact on business
    Giving Back Excellence in Community Service Hullco Exteriors Chattanooga, Tenn.     When a member of the Hullco Exteriors family unexpectedly passed away, the team pulled together to complete a big project in his honor. Like many family-owned and -operated businesses, Hullco Exterior’s 22 in-house employees and network of sub-contractors are like extended... more »