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October 18, 2011
AMD event strengthening with more door makers exhibiting again
Slightly delayed, the Association of Millwork Distributors is heading to Nashville for its 47th annual convention and exhibition next week. Set for the Nashville Convention Center and the Renaissance Nashville Hotel, this year’s event will once again feature a refined scheduled with one day focused on education, followed by two days of the trade show, and organizers are reporting an...
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October 12, 2011
Perfection Glass Puts Customer Service into Employees’ Hands
Going the Extra Mile
EXCELLENCE IN CUSTOMER SERVICE
Perfection Glass
Kennewick, Wash.
Shawn Linhoff has learned that if you give employees the ability to make decisions with the full support of the leadership team, the employee will win, the customer will win and, ultimately, the company will win.
As the head of Perfection Glass, a Kennewick, Wash., company...
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October 12, 2011
Window-Fix focuses on solutions in its unique business model
Out of the Box
EXCELLENCE IN INNOVATIVE THINKING
Window-Fix
Brooklyn, N.Y.
The team at Window-Fix doesn’t have a strong preference about whether they sell replacement windows or not. This might seem somewhat problematic given that it’s one of the New York City metropolitan region’s most prominent window retailers. But with a vast range of...
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October 12, 2011
Short-term customer satisfaction plus long-term planning equals sustainability
Overall Excellence
LEADERSHIP IN THE HOMEOWNER MARKET
Southwest Exteriors
San Antonio, Texas
Scott Barr has no intention of retiring anytime soon. And yet, almost every element of the day-to-day operations at Southwest Exteriors, a San Antonio, Texas-based Renewal by Andersen dealer, contributes to a long-term vision of sustainability for the growing company....
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October 12, 2011
Walker Windows Sticks to Professionals, Stands Apart with Service
Overall Excellence
LEADERSHIP IN THE PROFESSIONAL MARKET
Walker Windows
Anaheim, Calif.
Staying on course during a storm is something Walker Windows has perfected. The Anaheim, Calif.-based window dealer was founded to serve professionals and grew during the boom years as its builders and general contractors rode the wave of inflated building demand. As the...
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October 10, 2011
Floor to feature areas dedicated to home performance and RRP compliance
Looking to build on growth at last year's event, the Remodeling Show returns to Chicago this week, once again combined with DeckExpo. The annual event, scheduled to run tomorrow though Saturday at the Lakeside Center of McCormick Place, brings together the trade show with an educational conference focusing this year on core business practices.
Last year in Baltimore, the Remodeling Show...
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October 1, 2011
Lavy Windows is a little company that packs a big punch
Giving Back
EXCELLENCE IN COMMUNITY SERVICE
Lavy Windows
Camden, Ind.
With just a handful of employees and serving homeowners and contractors in a small strip of counties in northern Indiana, it’s impressive to think of the hundreds of children and multiple communities Lavy Windows supports as part of its community service initiative.
Guided by the...
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October 1, 2011
Installation-centric company strives for complete satisfaction
Plumb, Level & Square
EXCELLENCE IN INSTALLATION
Austin Retrofit
Austin, Texas
After spending decades building a career in the window and door business, John Nelson Sr. still drives by customers’ houses in his free time to show off his company’s handiwork to his wife. “I’ll say, ‘Honey, you’ve got to see this one place we...
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October 1, 2011
Windows & Doors by Brownell offers virtual companion to retail showroom
A Showroom that Sells
EXCELLENCE IN RETAIL
Windows & Doors by Brownell
Williston, Vt.
Windows & Doors by Brownell loves homeowners. This isn’t too unusual a concept for window and door companies, but founder and owner Les Brownell has built a retail and showroom strategy around his consumer-centric approach to business.
The company has built...
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September 19, 2011
At least a handful of you reading this article will be doing so on your iPad, I hope. I say that because with this issue, Window & Door is pleased to say we now offer our very own iPad app.
In many ways, this is not a big technological leap. It's been possible to look at the digital edition of Window & Door on any computer, including an iPad, for some time. You could flip...
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