Latest Articles in Strategies & Practices

  • New 502-08 and 511-08 documents are good step toward the fair use of product tests in a forensic investigation
    For most companies the evaluation and processing of claims is one of those areas which can stand improvement; sometimes a lot of improvement. I assure you it is not uncommon to be good at window and door design, manufacture, sales and service; but be bad at handling claims. Even those that are fairly adept at handling those projects that have problems have been subjected to potential liability... more »
  • Last week, the law firm Fulbright & Jaworski L.L.P issued its annual U.S. Litigation Trends survey, which found that 75% of manufacturing companies faced at least one new lawsuit in the past year, and 53% reported facing six or more new suits. That's actually good news, according to the firm, which suggests that 2007 and 2008 saw the number of cases and dollar amounts involved trending... more »
  • Timing is an issue of critical importance in the sales process. A sales leader focuses on the right benefits and uses literature and samples very differently during various phases of the sales process. Early in the process, you should use literature and samples to highlight issues related to quality, design, and product selection. Later, you should select sales tools that educate the customer on... more »
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    Getting ready for new NFRC and Energy Star mandates set to go into effect by 2010 is critical
    For certification, IG must pass accelerated weathering tests, which simulate weather cycling from -20 degrees F to 140 degrees F with high humidity and ultraviolet radiation exposure over a 63-day period. Based on the recommendation of the Insulating Glass Industry Durability Advisory Group, the U.S. Department of Energy plans to require insulating glass certification as a prerequisite... more »
  • Window & Door Honors Excellence in the Middle
    Window & Door, the leading magazine serving the window and door industry, has announced its 2008 Dealers of the Year award winners. This year’s program honored two companies as the top Overall Excellence winners. In addition, it recognized six Focused Excellence category winners—window and door retailers and distributors that stand out in the areas of marketing, installation... more »
  • Today, more than ever, your prospects are extremely busy and their time is at a premium. Recognize that an in-person sales call, e-mail, or phone call is an interruption of their daily schedule. Learn to communicate with them in the way they want to be communicated to and you’ll gain more permission to continue those relationships. This week’s tip comes from Rick Davis, president of... more »
  • Complaining isn't productive; developing market knowledge and real strategies is
    Heroes are not made when life is easy. That's a philosophy window and door sales professionals facing today's difficult economic conditions should remember. It's easy to see doom and gloom in every aspect of the housing industry these days. Rising above challenging experiences, however, makes leaders. The current downturn in the economy provides sales people an ideal opportunity to earn... more »
  • The toughest phone call or e-mail is the first one. Stop procrastinating. There is only one way to begin a new relationship with a customer and that is by talking to them. Confucius said that a thousand-mile journey begins with a single step. Pick up the phone, type that e-mail and make contact! This week’s tip comes from Rick Davis, president of Building Leaders, Inc. and author of the... more »
  • Pace “In-sources” for Regional Growth
    To communicate its "buy locally" message, Page stripped its headquarters building down to the concrete and hired local artists to paint a mural across the entire front of the Victor, N.Y., building. To be completed this fall, the building will depict Pace's commitment to local suppliers and growing the regional economy. Pace Window & Door Corp. takes its responsibility as... more »
  • AWS Gives High-end Projects Concierge Service
    AWS projects typically entail some of the largest mansions in the state, with some of the most comprehensive window and door packages. The company's concierge service does not end once the windows are installed. Below, Mike Walter repairs a window. Architectural Window Solutions has been in business for 105 years – a longevity that Ab Taylor IV, vice president of sales with the... more »