Latest Articles in SPECIAL FEATURES

  • Tennessee dealer looks for ways to do good for others without worrying about impact on business
    Giving Back Excellence in Community Service Hullco Exteriors Chattanooga, Tenn.     When a member of the Hullco Exteriors family unexpectedly passed away, the team pulled together to complete a big project in his honor. Like many family-owned and -operated businesses, Hullco Exterior’s 22 in-house employees and network of sub-contractors are like extended... more »
  • General Millwork Supply sticks to values for its roadmap
    LEADERSHIP IN THE PROFESSIONAL MARKET General Millwork Supply San Marcos, Calif. Core values are much more than a sign on a wall or a phrase on a Web site to Tom and Wendy Duran, owners of General Millwork Supply. The couple has run a small window and door company in Southern California for more than 20 years by staying inside the lines on the guiding principles of the company... more »
  • Reaching a crossroads, the dealer took a different path
    Out-of-the Box Excellence in Innovative Thinking Associated Building Supply Oxnard, Calif.     The leadership at Associated Building Supply made business decisions proactively to position itself for future growth and come out ahead of the crowd crippled by the downturn. Whether they wanted it or not, the economic downturn has given many window and door dealers extra... more »
  • Honoring the industry's innovators in technology, manufacturing and marketing
    Window & Door has announced its 2010 Crystal Achievement Award winners. Selected by a panel of judges representing all segments of the industry, the awards recognize significant innovations and achievements in window and door technology, manufacturing, and marketing. "Ours is a resilient industry. Our 2010 Crystal Achievement Award winners make that abundantly clear," says John... more »
  • Continued struggles and signs of optimism evident in this year’s rankings of North America’s largest residential window and door manufacturers
    Times were still tough in 2009, but signs of life emerged within the industry last year. A look through Window & Door’s 2010 Top 100 Manufacturers provides ample evidence that companies continue to struggle in this economic environment. This year’s rankings, however, also feature some nuggets of good news that reinforce the view of many that the worst may be over. Armaclad... more »
  • Annual Window & Door survey finds manufacturers and dealers expect a better year ahead
    The worst may be over. That's what most North American window and door manufacturers and dealers appear to be thinking, according to 2010 Industry Pulse, Window & Door’s exclusive annual survey of industry executives. The results suggest more companies foresee some sales gains this year, but any optimism remains cautious at best, with widespread expectations for... more »
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    Dealer finds customer satisfaction stems from setting homeowners' expectations
    Plumb, Level & Square Excellence in Installation  Custom Exteriors Pleasantville, Calif. Custom Exteriors has always used the best processes and materials for its installation, but the dealer has found that setting homeowners' expectations is an important part of the sale. A good installation comes with good products, a well-trained team of installers and a management... more »
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    Window & Door Honors Excellence in the Middle
    Window & Door, the leading magazine serving the window and door industry, has announced its 2009 Dealers of the Year award winners. This year’s program honored two companies as the top Overall Excellence winners. In addition, it recognized six Focused Excellence category winners—window and door retailers and distributors that stand out in the areas of marketing, installation... more »
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    Retail professionalism makes for a lasting impression
    A Showroom that Sells Excellence in Retail FAS Windows Winter Park, Fla. FAS Windows believes less is more when it comes to showroom displays. Too many products in a limited space takes away from a minimalist, upper-end feel. In an economy where homeowners are skittish and looking for ways to get the most value for their purchases, a showroom does more than allow potential... more »
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    ERP system alone is not enough to ensure "customer delight"
    Going the Extra Mile Excellence in Customer Service Feldco Factory Direct Des Plaines, Ill.    With additional locations, Feldco has invested in a customized ERP system to help manage the details, but the management team knows that true customer satisfaction comes from employees dedicated to promoting "customer delight." Feldco has figured out that the best... more »