Latest Articles

  • Passive candidates are, by definition, people who are not currently looking for a job. Just because someone is a passive candidate doesn't mean the person is talented. Even if the person is talented, there are a host of factors that need to be addressed before the person is considered a viable prospect. These include things like: The job fit. It's important that the primary emphasis of the... more »
  • When is “customer service” more than just customer service? Every time. When your field service personnel are interacting with a client, customer, or frustrated homeowner, they are doing more than simply investigating and diagnosing what ails a particular window or door. In fact, they are the company’s eyes, ears, and mouthpiece. With that level of direct, personal interaction... more »
  • I guess some professions just run in the family. My uncle is a professional writer; in fact, his first book went on presale this month. We write about drastically different things—he covers sports with a particular affinity for “where are they now?” stories and I write about windows and doors, with a soft spot for specialty retailers—but we get on the phone every once... more »
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    Industry reputation and quality installs priority for Oregon retailer
    Keith Strand is working to hand over qualified installers to his competition. This is not exactly typical behavior for a replacement window dealer, but he figures that helping his competitors means helping the window and door industry. "We should all be talking to each other," says the owner of Strand's Window & Door based in the Portland, Ore. area. "We don't have to give... more »
  •   Sage Electrochromics Inc.’s dynamically tintable window technology will be included in a Minnesota home that is attempting to become one of the first and largest homes in the United States to earn platinum certification under the LEED green building rating system.  The 6,500-square-foot house, called “The Green Fin House,” will incorporate SageGlass windows,... more »
  • In a recent cartoon, a mother first offered her daughter a T-shirt made out of recycled cotton, then her son sandals soled with recycled tire treads. The punch line was one sibling observing to the other that perhaps they should have been more specific when they told their mom they wanted to wear something green for St. Patrick's Day. These days it seems that everyone is jumping on the "... more »
  • Given numerous well-publicized issues and events over recent years-the 2004-2005 hurricanes, mold from building envelope leakage, high energy costs and terrorist bomb threats-state and international building codes, industry standards and a variety of other rating programs have been steadily raising the performance bar for windows and doors. The primary focus has been on energy efficiency, impact... more »
  • Without question, a window and door manufacturer's most direct interaction with users of its products comes at the customer service and field servicelevels. Companies maintaining comprehensive customer service and warranty service programs routinely place employees in a position to address an owner, user or installer-each of whom is calling because he/she has a problem. The job of responding is... more »
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    A new vinyl window manufacturing system seeks to create "true one-piece flow."
    Most companies making vinyl windows follow the same basic manufacturing steps as 35 years ago. Lineals are optimized and cut into lengths. When the welding station operator is ready to assemble a particular unit, all four pieces are located and loaded one piece at a time into a welder. Sash and frames are then welded, cleaned and sent to glazing. There have been improvements to the process over... more »
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    Manufacturers are working to compete in remodeling and commercial markets
    When one door closes, another door is bound to open—literally. When circumstances change, the key is to adapt. Interestingly, that's exactly what some fiberglass door manufacturers are doing. After establishing significant market share, as well as providing a level of innovation, quality and value that is unprecedented within the door manufacturing industry, fiberglass manufacturers are... more »