Latest Articles

  • Complaints, claims, and, ultimately, litigation are unavoidable. Failing to track claims and understand how decisions in one project or case may affect another project or case may spell disaster. It is critical to a manufacturer’s survival to manage claims efficiently and proactively. Have solid answers for each of these questions: How are product complaints handled? How are complaints... more »
  • Aside from the concrete floors and florescent lighting, trade shows are pretty cool environments. For me, trade shows mean reuniting with my industry contacts, learning new things and listening to exhibitors talk about what fires them up the most—their product offerings and how business is going. There’s a lot more buzzing this week at GlassBuild America than just equipment being... more »
  • Document retention policies are necessary today. The Arthur Andersen/Enron debacle should cause all of us to pause. Be able to answer these questions: Do you have a document retention policy? Do you follow it? Does your policy, if any, comply with the law? Do you have a process in place that protects against document destruction when claims are made? Are you saving drafts that might come back to... more »
  • Typing “construction defect” in a Google search creates several million hits. Owners, general contractors and attorneys throughout the country are turning to litigation to attempt to solve water infiltration claims. When water claims are made, window and door manufacturers are inevitably included in the target list. Failing to plan ahead for claims, some of which may be huge and... more »
  • The kids are back in school and I’m busy tying up loose ends before heading to Atlanta next week for GlassBuild America. As usual, I’m looking forward to seeing what’s new on the floor and catching up with industry friends. The event should provide a good gauge of the industry’s mood. We’re all making preparations for 2008 and I’m very interested to hear what... more »
  • With new product line incorporating a unique manufacturing technique, Insula-Dome looks to expand nationally
    Insula-Dome Skylights sees an opening for another big name brand in its product arena. Setting its sights on becoming that name, the 35-year-old regional manufacturer is launching a new product line incorporating a unique approach to vinyl welding. Based in Yaphank, N.Y., Insula-Dome was founded by Harry Jensen in 1973, originally manufacturing Plexiglas domes for vans. With its thermoforming... more »
  • ProSales recently reported about an experiment Home Depot conducted at one of its stores. They placed a pile of wood featuring “FSC-certified” labels on the floor with an employee nearby promoting the wood’s greenness. They then placed a second pile of wood nearby, not labeled at all—almost to suggest it came from unknown origins and possibly a not-so-environmentally-... more »
  • Knowing how your insurance protects you and how to manage your coverage is vital. What does your insurance provide? What does it exclude? What are your limits? Are they enough? How are legal fees handled? Do you have more than one insurance carrier over several years? Do you understand your obligations to your insurance carrier? Do you understand your rights? Is anyone acting as a watchdog to... more »
  • It’s hard to find toys that don’t bear the words “Made in China” somewhere on the product or packaging. On the heels of a recall by Mattel and some other companies of millions of toys coming from China tainted with lead-based paints, the Chinese government is stepping up efforts to provide greater assurance of quality and safety to the world’s consumers. Will... more »
  • Most window and door manufacturers have Limited Warranty documents in place. Very few include important limitations and protections readily available to limit risks. Do you have a Limited Warranty in place? What does it promise? What protections does it provide? Is it enforceable? Is it provided during the bidding/selling process? Is it routinely updated? Does it cover a wide range of projects... more »