Windowizards Re-Opens After Temporary Shutdown

December 21, 2010
Companies

After closing its doors last week, Windowizards Inc., a Pennsylvania window dealer, resumed operations Monday.  A statement from Harvey Goodman posted on the company Web site attributed the problems to lack of product from a supplier, although the supplier was not identified.

"As chairman of a family-owned company in operation for more than 50 years, I want to reassure our customers, employees, and the public that Windowizards has not shut down our business," wrote Goodman in the statement. "Windowizards temporarily suspended operations last week due to an unanticipated interruption of windows from a major supplier. That situation has now been resolved. To reiterate, there are absolutely no plans to close our business. We intend to honor all commitments to our customers, installers, and employees."

The closing, reported in several Philadelphia media outlets, took employees by surprise and generated numerous calls to the Bucks County  consumer complaint line from customers concerned about their deposits.  Many raised concerns about getting products installed before the December 31 deadline to qualify for the $1,500 tax credit. 

The posted statement said Windowizards' intent is "to ensure all customers receive exactly what they ordered."  It invited concerned customers to contact the company to ensure work scheduled for completion is accomplished in "a timely manner," but it did not reference the tax credit deadline. 

"We deeply regret any anxiety, discomfort or concern that our company has caused regarding this matter," Goodman's statement noted. "We humbly ask everyone for forgiveness for fueling the impression that we were shutting our doors forever, especially during this holiday season."