Track Your Complaints and Claims

September 19, 2007

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Complaints, claims, and, ultimately, litigation are unavoidable. Failing to track claims and understand how decisions in one project or case may affect another project or case may spell disaster. It is critical to a manufacturer’s survival to manage claims efficiently and proactively. Have solid answers for each of these questions: How are product complaints handled? How are complaints tracked? What happens when complaints turn into demands for money? What happens when demands turn into lawsuits?

Having a watchdog, such as an attorney, knowledgeable about the window and door industry, is helpful to effectively track and manage claims.

This week's tip contributed by Carson & Coil, P.C.
Contact Charles A. "Chip" Gentry, 573/636-2177 or

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