J.D. Power Ranks Window and Patio Door Manufacturers, Retailers

Window + Door
August 12, 2019
Markets

The J.D. Power 2019 Windows and Patio Doors Satisfaction Study ranked top window and patio door manufacturer and retailers.

Infinity from Marvin ranks as the highest window and patio door manufacturer with a satisfaction score of 890, followed by Renewal by Andersen (887) and American Craftsman (869).

For window and patio door retailers, Window World ranks highest with a score of 878 followed by Renewal by Andersen (875).

“To the typical window customer, it may be difficult to distinguish between two different window brands just based on appearance alone, which means manufacturers and retailers must put forth the effort to differentiate themselves through trust,” says Christina Cooley, At Home Intelligence Lead at J.D. Power. “To continue to increase customer satisfaction, the focus must be on the contact points with the customer from crafting simple, helpful and effective messaging to attentive and efficient sales and installation processes.”

The study’s manufacturer brand segment measures satisfaction among customers based on performance in three factors (in alphabetical order): appearance and design features, operational performance and durability, and warranty. The retailer segment measures satisfaction among customers based on performance in four factors: installation, ordering and delivery, price, and sales staff and service.

The J.D. Power Windows and Patio Doors Satisfaction Study is based on survey responses from 2,913 customers who purchased windows or patio doors within the previous 12 months, with 1,102 purchasing from one of the retailers profiled within the study. The study was fielded from January to May.