MI Improves On-Time/Complete Performance in 2011

February 21, 2012

MI Windows & Doors reports that the average shipped-on-time-and-complete rate for all its plants improved to 99.5 percent in 2011, up from 98.6 percent in 2010.


"Our customers have told us that when they place an order for a window and door package, one of their highest expectations is that the order will ship with all of the products in that order," states Jeff Paradise, MI's senior vice president of operations. "And so we've been measuring our plants on this metric to gauge how we are meeting this expectation. We are proud of the job our teams have been doing as it relates to shipped complete goal at all of our plants. It’s just like flying; you have to know where you are to know where you want to go."

In order to increase the performance year over year, teams were asked to come up with ideas that would help eliminate issues that prevented the ongoing 100 percent goal from being attained. One example from a team at the company's plant in Gratz, Pa., was to refine the process of fabricating custom glass and grids to create additional time to respond to customer requests. This was a small change but one that made a difference, officials note.

"MI Windows & Doors takes great pride in delivering some of the most energy efficient windows on the market quickly and completely. Our achievement of shipped on time and complete for 2011 is something that we are proud of," says Lynn Harner, the Gratz plant manager.