According to the J.D. Power 2021 U.S. Windows and Patio Doors Satisfaction Study, Renewal by Andersen ranked highest in the manufacturer segment and tied with Home Depot for the highest ranking in the retail segment. Renewal by Andersen also claimed the top spot in 2020.
The study also found the industry’s efforts to adjust its business model to accommodate virtual consultation and offer discounts and incentives has helped drive higher customer satisfaction.
“Unlike other areas of the home improvement marketplace, window and patio door sales are often driven by an in-home consultation with experts who can talk consumers through not only their window options but also provide specific recommendations based on the home layout and design,” says Christina Cooley, director of home intelligence at J.D. Power. “Consistently, we find that manufacturers and retailers that make it easy to comparison shop and provide expert guidance are those that perform best in the study. This past year, they had to adapt, and many did so successfully. A majority—54 percent—of customers had some form of expert consultation and 11 percent of those consults were conducted virtually.”
Study Rankings
Renewal by Andersen ranks highest in the manufacturer segment with a score of 886 (on a 1,000-point scale), followed by American Craftsman (878) and Milgard (874).
Renewal by Andersen also ranks highest in the retail segment in a tie with The Home Depot, each with a score of 876. Window World ranks third with a score of 874.
The 2021 U.S. Windows and Patio Doors Satisfaction Study is based on responses from 3,124 customers who purchased windows or patio doors within the previous 12 months. The study was fielded from January through May 2021.
