Marvin has promoted Chris Jones to the new role of vice president of customer services. In this role, Jones will lead Marvin’s efforts to deliver service at key points of the customer experience.
Jones' experience
Jones has served in leadership roles at Marvin for more than 18 years across organizational development and training, quality, materials, logistics and manufacturing operations. Most recently, Jones was the senior director of fenestration supply chain at Marvin. Previously, Jones held customer service and training roles at The Schwan Food Company, Convergys and O.C. Tanner.
What Marvin leadership says
“Collaboration and shared understanding are at the top of Chris’s values list, and his history of evolving people, processes and teams and driving alignment toward future goals will be an asset as our customer services team moves full steam ahead with bold plans and big opportunities,” says Marvin Chief Marketing and Experience Officer Christine Marvin. “He is in lockstep with the customer perspective and his track record of exceeding customer expectations and leveling up business practices ideally position him to take on this role.”
