During this period of uncertainty due to the coronavirus pandemic, Pella Corp. announced its plans to help homeowners with their window and door replacement projects. The Iowa-based, privately held manufacturer has launched free virtual appointments with their experts as a safe solution for homeowners in need of window or door replacement.
“Our company was founded 95 years ago on the principle of finding innovative solutions to everyday problems and caring deeply for our customers. Like many businesses, we didn’t anticipate this outbreak, but we’re pivoting to offer a solution that allows us to meet our customers’ needs where we safely can during this highly unusual time,” says Annette Bravard, vice president of corporate sales at Pella. The company has already put in place additional measures to help ensure the health and wellness of its team members and customers.
Virtual appointments are available now in major markets across the U.S. During the virtual appointment, homeowners can discuss window and door options, get a quote and purchase products. Following the online appointment, and pending federal, state and local safety guidelines, a local Pella expert will schedule time to perform an exterior review of the home, which will include measuring and photographing the windows and doors for order verification. After this step, the customer can place their order and schedule an installation date.
A virtual appointment can be scheduled online. After scheduling their appointment homeowners will receive a confirmation email from Pella. On the day of the appointment, the customer will simply click the virtual conference link provided in an email, where the homeowner can connect with a Pella representative via computer, tablet or smartphone.
In addition to offering virtual appointments, in-home appointments can still be scheduled in available markets. Pella experts will be limiting personal contact and will be following the direction of the Center for Disease Control, local health authorities and federal, state and local mandates. Pella Window & Door showrooms will be open by appointment only, as available in each local market.
